Return & Refund Policy

Last updated: September 8, 2026

This is the Corzelyn after-delivery checklist for returns, exchanges, cancellations, damage, and refunds on corzelyn.com. It does not reduce rights that applicable consumer law gives you.

Checkpoint A: start within 30 days

Our current operating default is a 30-calendar-day return-request window, counted from delivery. Email support@corzelyn.com before the window ends. Sending an item without authorization does not create an approved return.

Checkpoint B: pause before assembly

Unpack carefully and compare the contents with the parts list. Inspect mirrors, glass, finished surfaces, structural panels, electrical parts, lighting, plugs, outlets, charging ports, hardware, and upholstery. If something is damaged, wrong, or missing, stop assembly and photograph the full item, affected area, carton, shipping label, and relevant parts. Continuing to assemble after visible damage may make it harder to distinguish transit damage from assembly damage.

Checkpoint C: preserve return condition

For a change-of-mind return, the item should be unused, unaltered, and unassembled where reasonably possible, with every part, accessory, tool, manual, fastener, protective insert, and the original packaging. You must provide the order number or other proof of purchase. A return with missing pieces, signs of use, customer-caused damage, or inadequate packaging may be refused or receive a reduced refund where permitted.

Checkpoint D: ask before sending

1. Email support@corzelyn.com with the order number, item, and reason.
2. For damage, error, or missing pieces, attach the evidence described above.
3. Wait for authorization, packing directions, and the correct return destination.
4. Use suitable packaging and keep proof of shipment until the case is complete.

Do not return an item to an address printed on its original carton unless we authorize that address. Fulfilment and return locations can differ.

Furniture and bulky-item transport

Furniture return shipping can be substantial because of weight, dimensions, multiple cartons, and protective packing. For an eligible change-of-mind return, the customer generally pays actual return transport. If we supply a label or arrange collection, its cost may be deducted from the refund where allowed. If the item is defective, damaged on arrival, materially misdescribed, or not what you ordered, we provide a reasonable remedy and cover appropriate return costs when required.

Hygiene-sensitive bedding

Mattress toppers and other sealed hygiene-sensitive bedding are returnable for change of mind only while their protective seal and retail packaging remain unopened, unless applicable law requires otherwise. If a sealed item arrives defective, damaged, or incorrect, contact us before use so we can assess the appropriate remedy.

Non-returnable categories

We do not accept returns of gift cards, personalized or custom-made goods, hazardous materials, items marked final sale where lawful, or opened hygiene-sensitive goods as described above. This exclusion does not remove remedies for an item that arrives defective, damaged, materially misdescribed, or incorrect.

Wrong, damaged, or incomplete

Contact us as soon as practical and, when possible, within 48 hours of delivery. Depending on the facts, we may arrange a missing part, replacement component, replacement item, repair option, refund, or another remedy required by law. Keep all cartons and components until we confirm the next step.

Exchanges without crossed parcels

For an eligible preference exchange, the clearest route is usually to return the original item after approval and place a new order separately. Do not reorder an item that arrived damaged or wrong until we review the case, or you could create overlapping shipments and charges.

Cancellations and order changes

Contact us immediately if you need a cancellation or change. We will try to intercept the order but cannot guarantee a change after processing or dispatch begins. A shipped order follows this return process.

Inspection, decision, and refund

After an authorized return is received, we inspect it and communicate the decision. An approved refund is issued to the original payment method, typically within 10 business days after approval. Banks and payment providers may need additional time to post it. Original delivery charges are refundable only when our error or applicable law requires it.

If the credit has not appeared

If 15 business days have passed after refund approval, check with your bank or payment provider, then contact support@corzelyn.com with the order number and approval message.