Shipping Policy

Last updated: September 8, 2026

Think of this policy as the route from our room edit to yours. It covers orders from Corzelyn through corzelyn.com, including furniture that may travel in more than one carton. For shipment help, email support@corzelyn.com with your order number.

Stop 1 — order preparation

Our current operating default is to prepare most paid orders within 1–3 business days. Weekends and public holidays are not business days. Payment review, inventory verification, unusual demand, large-item coordination, or exceptional conditions may extend processing. If a material issue needs a decision, we will use the contact information supplied with the order.

Stop 2 — the checkout route

Available destinations, shipping methods, charges, and estimated delivery ranges are shown at checkout when available. A delivery estimate is not a guaranteed arrival date. Carrier capacity, severe weather, access restrictions, remote locations, customs review, and local disruption can affect timing after dispatch.

Stop 3 — tracking

When tracking is available, we send it to the email address or contact method on the order. A carrier may need up to 48 hours after a shipping notice to show its first scan. If your order has several parcels, each can have a separate tracking number and arrival date.

Why furniture can arrive in separate boxes

Vanities, bed frames, storage pieces, stools, mirrors, glass panels, hardware, and electrical components may be packed separately for safer transport or dispatched from different fulfilment locations. A box marked delivered does not necessarily mean every box in the order has arrived. We do not add another shipping fee solely because we split an order after checkout.

Large-item delivery readiness

Before ordering, check that the delivery route—including gates, elevators, stairways, corridors, and door openings—can accommodate the packaged dimensions shown or reasonably expected for the item. Where a carrier arranges an appointment, respond promptly and provide safe, lawful access. Unless checkout or the carrier expressly states otherwise, delivery does not include room placement, unpacking, assembly, installation, debris removal, or old-item removal.

Address details are part of the route

Check the recipient name, street and unit, city, region, postal code, country, email, and phone before payment. Contact us quickly if anything is wrong. We will try to help, but changes are not guaranteed after fulfilment begins. Actual carrier charges caused by incorrect or incomplete customer-provided details may be charged where law permits.

International checkpoints

Destination authorities or carriers may assess import duties, taxes, customs fees, or brokerage. Unless checkout expressly includes them, the recipient is responsible for these charges. Customs procedures can delay delivery, and Corzelyn does not control those procedures.

If tracking pauses

Review the carrier’s latest status and any attempted-delivery notice. If the scan has not changed for an unusual period, email support@corzelyn.com with the order number and tracking number. We will review available records and, where appropriate, coordinate with the carrier or fulfilment provider.

If “delivered” is not where expected

Confirm the address and check household members, a reception desk, building staff, neighbors, parcel lockers, and nearby safe locations. If the parcel is still missing, contact the Corzelyn Care Desk. Carrier investigation steps and available remedies depend on the shipment and applicable rules.

Open with care: mirrors, glass, and furniture parts

Inspect cartons for visible impact before discarding anything. Keep the product, inner protection, outer carton, labels, and all parts. If a mirror, glass top, frame, electrical element, panel, or hardware pack appears damaged or missing, stop assembly and send clear photographs of the full item, affected area, packaging, and shipping label. These records help us assess a part shipment, replacement, refund, or carrier claim.

Refused, unclaimed, or returned-to-sender parcels

If a shipment is refused, unclaimed, or returned because customer-provided information or access was incorrect, actual return or redelivery charges may be deducted from a refund where lawful. Original shipping is refundable only when our error or applicable law requires it.

Route assistance

Write to support@corzelyn.com. Include the order number, recipient name, tracking status, and a short description of the issue; add photographs when packaging or an item is affected.